By accessing our services or attending our hospital, you agree to comply with the following terms. If you have any questions or concerns, please contact us directly.

All consultations, assessments, and treatments must be booked in advance. We aim to accommodate your preferred appointment time where possible. If you need to cancel or reschedule, we kindly ask for at least 48 hours’ notice. Late cancellations or missed appointments may be subject to a cancellation fee.

Full payment for self-funded treatments is required prior to your procedure or on the day of service, unless a finance plan or insurance arrangement has been confirmed. We reserve the right to withhold treatment until payment has been received. Any additional tests, procedures, or follow-ups not included in the original quote may incur additional charges.

If you are using private health insurance or a finance plan, it is your responsibility to ensure your treatment is authorised and covered in full. We can assist with documentation and provide itemised invoices upon request. Any costs not covered by your insurer or finance provider must be settled by you directly.

All personal and medical information shared with us is treated with the utmost confidentiality in accordance with the UK General Data Protection Regulation (UK GDPR). We do not share your data with third parties without your explicit consent, unless required by law or in case of medical necessity.

Our clinicians aim to deliver the highest standard of care. However, no medical treatment can be guaranteed to have a specific result. All risks, potential outcomes, and alternatives will be discussed with you before treatment. It is your responsibility to follow all pre- and post-treatment advice provided.

The content on our website is intended for general information only and should not be used as a substitute for professional medical advice. While we strive to keep the information accurate and up to date, Northwood Hospital makes no warranties or guarantees about the completeness or reliability of the website content.

Northwood Hospital and its clinicians will not be held liable for any damages or losses resulting from misuse of services, failure to follow medical advice, or delays caused by circumstances beyond our control. This includes but is not limited to disruptions due to illness, emergencies, or third-party service providers.

We reserve the right to update or amend these Terms and Conditions at any time. Changes will be published on this page and will apply from the date of posting. Continued use of our services implies acceptance of the updated terms.